Learning Finder

all modules
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Clean Language

For anyone who wishes to be as skilled as possible in personal or team communication, and who wants to learn this new, powerful technique.

...in this module:

  • pods
    • Inclusion
    • Effective Collaboration
    • Metaphor
    • Clean Language:Context & Applications
    • What is ‘Clean’ Language?
    • Valuing & Respecting Others
    • Motivational Interviewing
    • Empathy
    • Questioning Skills
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all modules
on request

Creativity & Innovation

For anyone who wants to develop a more creative and innovative culture in their team or organisation… or wishes to improve their own creativity and innovative thinking ability.

...in this module:

  • pods
    • Creativity Techniques
    • Kawasaki Innovation
    • Being Innovative
    • Memory Techniques
    • Metaphor
    • Thinking Polarities
    • Problem Solving Techniques
    • Coaching:The TOTEM Model
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all modules
on request

Coaching

For those who either currently coach and would like.to refresh their learning, or for those who want to explore the role and advantages of coaching as part of their management skill set.

...in this module:

  • pods
    • Clean Language:Context & Applications
    • What is ‘Clean’ Language?
    • Coaching Difficulties
    • Coaching Models
    • Coaching Skills
    • Coaching:The BANDA Model
    • Coaching:The GROW Model
    • Coaching:The SELF Model
    • Coaching:The TOTEM Model
    • Questioning Skills
    • What is Coaching?
    • Why Coach?
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all modules
on request

Delegation

For anyone who feels they should be making more use of delegation, and wants to know how to get it right.
38% complete

...in this module:

  • pods
    • Overload: External Factors
    • Delegation
    • Development Through Delegation
    • Effective Briefing
    • Leadership vs. Management
    • Management Styles:Which Style, When?
    • Trust
    • Meet the 6 Management Styles
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all modules
on request

Customer Service:Creating Excellence

For anyone that wants to provide excellent customer service and wishes to start with individual responsibility for making a positive difference, leading to a more strategic view of comprehensive customer service across the organisation as a whole.
22% complete

...in this module:

  • pods
    • Are You MAD Enough?
    • Customer Drivers
    • Customer Satisfaction Triangle
    • Customer Service Strategic Grid
    • Moments of Truth
    • Sorry Glad Sure
    • Telephone Tips
    • Ownership (PR)
    • Marginal Gains (LTMABD)
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all modules
on request

Creating Excellence from the Top Down

For anyone that wants to provide excellent customer service from top to bottom, and wishes to start with a strategic focus to ensure high quality consistency throughout, leading to clear individual ownership for making a positive difference…
22% complete

...in this module:

  • pods
    • Are You MAD Enough?
    • Customer Drivers
    • Customer Satisfaction Triangle
    • Customer Service Strategic Grid
    • Sorry Glad Sure
    • Telephone Tips
    • Ownership (PR)
    • Marginal Gains (LTMABD)
    • Moments of Truth
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all modules
on request

Change & Transformation

For those with responsibility for either making and leading a change, or for responding effectively to imposed change… whether the change is, or is intended to be, transformational.
11% complete

...in this module:

  • pods
    • 3 takes on organisational change
    • Blame
    • Dealing with Stress
    • Delivering & Embedding Change
    • Planning & Introducing Change
    • Reacting to Change
    • Commitment
    • Everest of Excellence
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all modules
on request

Changing the Culture

“Culture eats strategy for breakfast” (Drucker) For anyone who wants to ensure that the culture of their organisational unit is healthy and fit for purpose.

...in this module:

  • pods
    • Creating a Learning Culture
    • Types of Culture
    • The OD Matrix
    • 3 takes on organisational change
    • Delivering & Embedding Change
    • Planning & Introducing Change
    • Commitment
    • JEDI
    • Culture Identifiers
    • Beliefs
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all modules
on request

Challenging Conversations

For anyone who will sometimes be involved in challenging conversations, and wants a set of tools, tips and techniques to minimise the risk of such conversations occurring, and to manage them effectively should they happen.
22% complete

...in this module:

  • pods
    • Challenging Conversations:3 key factors
    • Challenging Conversations:Before, During & After
    • Challenging Conversations:Choose Your Response
    • Feel the Fear…
    • Ownership (PR)
    • Listening Skills
    • Questioning Skills
    • Blind Spots
    • Managing Performance:Poor Performance
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all modules
on request

Get That Job

This workshop is offered to any organisation that wishes to help any of its staff apply for a job – either as a general developmental support, or to help people apply for jobs as a result of internal restructure or change.

...in this module:

  • pods
    • Confidence
    • Get That Job:Ace the Interview
    • Get That Job:Presentations & Assessments
    • Get That Job:Research & Application
    • Impostor Syndrome
    • Get That Job:KSAE
    • Take Control of Your Internal Dialogue
    • Beliefs
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all modules
on request

Giving & Receiving Feedback

For anyone who wants to check out or improve their skills in giving and/or receiving feedback, and to develop key skills for giving blind spot feedback
25% complete

...in this module:

  • pods
    • Blind Spots
    • Giving Feedback
    • No Failure, Only Feedback
    • Psychological Safety
    • Receiving Feedback
    • Listening Skills
    • Empathy
    • Currencies
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all modules
on request

Growth Mindset

For anyone who wants to maximise their own, their team’s – or their children’s - opportunities for effective learning.
20% complete

...in this module:

  • pods
    • Confidence
    • Creating a Learning Culture
    • Growth Mindset:Understanding It
    • Learning How You Learn
    • No Failure, Only Feedback
    • Progress vs. Perfection
    • Stickability
    • Take Control of Your Internal Dialogue
    • Growth Mindset:Doing It
    • Marginal Gains (LTMABD)
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