Challenging Conversations
complete
on request
Challenging Conversations:3 key factors
… that are most likely to make any conversation challenging, plus tips to plan for and manage each of them effectively.
on request
Challenging Conversations:Before, During & After
Tools and techniques to help you prepare before any conversation, manage the conversation effectively, and deal with any aftermath...
on request
Challenging Conversations:Choose Your Response
However anyone else is behaving in a conversation, you still can choose your reaction. This pod helps you consider your most effective response.
on request
Feel the Fear…
This pod confronts fear face on… What is fear? What triggers it for you? What are your options when facing fear?... and is it always such a bad thing?
completed
8 minutes
Ownership (PR)
The crucial relationship between provocation and response, why language matters, and a practical demonstration of its application taken from NLP: the donkey button.
13 minutes
Listening Skills
A toolkit of skills and techniques to help you listen actively, and make it clear to others that you are listening to them.
on request
Blind Spots
A look at two types of blind spot, how to spot them, how you can address them in others… and what happens if you don't.
12 minutes
Questioning Skills
6 reasons why questions are a really important tool; how to use questions to drill down for detail, or open up a conversation to let the issue breathe...
completed
8 minutes
Managing Performance:Poor Performance
This pod explains the 4 main reasons why do people perform poorly - and how to prevent it happening in the first place...
