pods demo

NLP practitioner qualification

A sample of the first three pods from our self-managed NLP Practitioner Qualification programme - managed in your own space and time, with expert support, including one to one or small group coaching.

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managing performance

Key tools to help you clarify and set performance requirements, including key steps to ensure the performance is legitimate 'poor', the main contributors to poor performance, and how to prevent and manage challenging conversations.

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interpersonal skills

This set of pods deal with three of the most significant personal skills required to work well with anyone: how to ask questions in a variety of ways, for different results; how to listen effectively; and how to develop then demonstrate empathy.

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customer service

Some of the best ideas for providing excellent customer service – including a strategic overview, how anyone can make a positive difference in customer interactions, and some specific tools and techniques to use when facing challenging customers.

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