This pod explores important and common types of bias - conscious and unconscious - to help you identify and address these traits in yourself and others.
People must feel safe at work, especially if we want them to speak out… We look at the role that different groups/people can play in creating this culture.
A 2 model feedback framework: BOOST identifies 5 factors to getting the 'what to say' right, and SBIA provides a useful structure for how to deliver it.
What do customers really want?... How many of these 11 are you already covering, and can you close any gaps?... Because who doesn't want happy customers?!
A looks at why different perspectives occur and the impact this has on the way we think and act… plus how to minimise any difficulties this difference may cause.
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