Customer Service:Creating Excellence
complete
11 minutes
Are You MAD Enough?
Do you make enough of a positive difference - to colleagues and customers? This pod offer some ideas how to be truly MAD...
completed
18 minutes
Sample
Customer Drivers
What do customers really want?... How many of these 11 are you already covering, and can you close any gaps?... Because who doesn't want happy customers?!
2 minutes
Sorry Glad Sure
Unsure what to say to an unhappy customer? This is a simple yet effective approach to help you construct your initial response to a complaint.
