Modules

For anyone that wants to provide excellent customer service from top to bottom, and wishes to start with a strategic focus to ensure high quality consistency throughout, leading to clear individual ownership for making a positive difference…

“Culture eats strategy for breakfast” (Drucker)For anyone who wants to ensure that the culture of their organisational unit is healthy and fit for purpose.

This workshop is offered to any organisation that wishes to help any of its staff apply for a job – either as a general developmental support, or to help people apply for jobs as a result of internal restructure or change.

For anyone who wants to check out or improve their skills in giving and/or receiving feedback, and to develop key skills for giving blind spot feedback

For anyone who wants to maximise their own, their team’s – or their children’s - opportunities for effective learning.

For anyone who wants to work with others in a way that creates a positive impression, enhances your influence and helps you be more persuasive.

For anyone who wants to understand and develop the key micro-skills and behaviours that help build and sustain positive relationships with others.

For those who want to identify the range of management styles typical in their role; assess their own match against these styles; and consider how effective each style might be to be successful in their role

Anyone with a role in your organisation’s appraisal process… who wants to design and ensure the delivery of an effective appraisal system that works well for the organisation and all staff.

For anyone who will sometimes be involved in challenging conversations, and wants a set of tools, tips and techniques to minimise the risk of such conversations occurring, and to manage them effectively should they happen.

For those with responsibility for either making and leading a change, or for responding effectively to imposed change… whether the change is, or is intended to be, transformational.