Modules

For anyone responsible for managing others, and where there is a need to prevent poor performance or address it effectively.

For anyone who wants either ‘to review what’s out there’ in terms of decision-making techniques, or who wishes to improve their way of making any decision.

For anyone either building a team, or wanting to improve existing team performance.

For those who facilitate meetings and want to improve, or who Chair meetings and want to consider how to facilitate effectively in that role.

For anyone who is, or would like to be, a mentor, and would like to clarify the role, responsibilities, skills and benefits of being a mentor.

For anyone who wants to examine how they actually learn; what helps, what hinders, and how different learning strategies might work better than existing habitual methods.

For those who have responsibility for forming or managing partnerships, or are members of partnerships, and want to develop best practice through their role

For anyone who wishes to be as skilled as possible in personal or team communication, and who wants to learn this new, powerful technique.

For anyone who wants to develop a more creative and innovative culture in their team or organisation… or wishes to improve their own creativity and innovative thinking ability.

For those who either currently coach and would like.to refresh their learning, or for those who want to explore the role and advantages of coaching as part of their management skill set.

For anyone who feels they should be making more use of delegation, and wants to know how to get it right.

For anyone that wants to provide excellent customer service and wishes to start with individual responsibility for making a positive difference, leading to a more strategic view of comprehensive customer service across the organisation as a whole.