JEDI Justice, Equality, Diversity & Inclusion
For anyone who wants to see their organisation, team or themselves work effectively to achieve a positive, healthy and sustainable JEDI culture and set of behaviours.
For anyone who wants to maximise their own, their team’s – or their children’s - opportunities for effective learning.
For anyone who wants to understand and develop the key micro-skills and behaviours that help build and sustain positive relationships with others.
Giving & Receiving Feedback
For anyone who wants to check out or improve their skills in giving and/or receiving feedback, and to develop key skills for giving blind spot feedback
Managing Performance: Resolving Poor Performance
For anyone responsible for managing others, and where there is a need to prevent poor performance or address it effectively.
Are You MAD Enough?
Do you make enough of a positive difference - to colleagues and customers? This pod offer some ideas how to be truly MAD...
This pod explores important and common types of bias - conscious and unconscious - to help you identify and address these traits in yourself and others.
What do customers really want?... How many of these 11 are you already covering, and can you close any gaps?... Because who doesn't want happy customers?!
Customer Service Strategic Grid
A comprehensive and integrated approach to high quality customer service across every aspect of product or service delivery.
Some people have obvious disabilities – but what about those who don’t?... and what can you and your organisation do to work well with both?
Growth Mindset:Understanding It
What is growth mindset, and why is it so important? Try the creative crossword to discover how much your mind is fixed or growth...
Growth Mindset:Doing It
Introducing the SELFF approach to a growth mindset: dealing with and positively using Strategy, Effort, Learning, Failure & Feedback...
An overview of Justice, Equality & Equity, Diversity and Inclusion: definitions, examples and the importance of understanding them in the workplace.
If you're a manager, how do you manage? Do you have a particular approach, or style, suitable for all occasions, or do you vary it - and if so, how, and why? This pod will help you decide...
Managing Performance:Poor Performance
This pod explains the 4 main reasons why do people perform poorly - and how to prevent it happening in the first place...
How to get others to do what's helpful, and stop doing what's not, without recourse to instruction, sanctions or rewards...
The crucial relationship between provocation and response, why language matters, and a practical demonstration of its application taken from NLP: the donkey button.
People must feel safe at work, especially if we want them to speak out… We look at the role that different groups/people can play in creating this culture.
6 reasons why questions are a really important tool; how to use questions to drill down for detail, or open up a conversation to let the issue breathe...
What are values, and why are they important?... How do they relate to everyday behaviours?... And what happens if values clash?
A toolkit of skills and techniques to help you listen actively, and make it clear to others that you are listening to them.
An overview of Golman’s EI, including his 5 key elements and sub-elements: self awarness, self regulation, motivation, empathy and social relations.
A 2 model feedback framework: BOOST identifies 5 factors to getting the 'what to say' right, and SBIA provides a useful structure for how to deliver it.