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For anyone who wants to see their organisation, team or themselves work effectively to achieve a positive, healthy and sustainable JEDI culture and set of behaviours.

...in this module:

  • Bias
  • Disability
  • Diversity
  • Equality & Equity
  • Inclusion
  • JEDI:Taking Action
  • Justice
  • Prejudicial Behaviour
  • Psychological Safety
  • Valuing & Respecting Others
  • Perception
  • Beliefs
For anyone who wants to maximise their own, their team’s – or their children’s - opportunities for effective learning.

...in this module:

  • Confidence
  • Creating a Learning Culture
  • Growth Mindset:Understanding It
  • Learning How You Learn
  • No Failure, Only Feedback
  • Progress vs. Perfection
  • Stickability
  • Take Control of Your Internal Dialogue
  • Growth Mindset:Doing It
  • Just How Good Can You Be?
  • Marginal Gains (LTMABD)
For anyone who wants to understand and develop the key micro-skills and behaviours that help build and sustain positive relationships with others.

...in this module:

  • Currencies
  • Empathy
  • Getting People to Listen to You
  • Listening Skills
  • Questioning Skills
  • Rapport
  • Body Language
  • Inclusion
For anyone who wants to check out or improve their skills in giving and/or receiving feedback, and to develop key skills for giving blind spot feedback

...in this module:

  • Blind Spots
  • Giving Feedback
  • No Failure, Only Feedback
  • Psychological Safety
  • Receiving Feedback
  • Listening Skills
  • Empathy
  • Currencies
For anyone responsible for managing others, and where there is a need to prevent poor performance or address it effectively.

...in this module:

  • Blame
  • Competency Footprint
  • Growth Mindset:Doing It
  • Growth Mindset:Understanding It
  • Meet the 6 Management Styles
  • Management Styles:Which Style, When?
  • Conversations About Performance
  • Managing Performance:High (Over?) Performance
  • Managing Performance:Specifications for Success
  • Managing Performance:Who’s Responsible for What?
  • Progress vs. Perfection
  • Managing Performance:Poor Performance
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Do you make enough of a positive difference - to colleagues and customers? This pod offer some ideas how to be truly MAD...
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This pod explores important and common types of bias - conscious and unconscious - to help you identify and address these traits in yourself and others.
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What do customers really want?... How many of these 11 are you already covering, and can you close any gaps?... Because who doesn't want happy customers?!
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A comprehensive and integrated approach to high quality customer service across every aspect of product or service delivery.
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Some people have obvious disabilities – but what about those who don’t?... and what can you and your organisation do to work well with both?
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What is growth mindset, and why is it so important? Try the creative crossword to discover how much your mind is fixed or growth...
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Introducing the SELFF approach to a growth mindset: dealing with and positively using Strategy, Effort, Learning, Failure & Feedback...
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An overview of Justice, Equality & Equity, Diversity and Inclusion: definitions, examples and the importance of understanding them in the workplace.
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If you're a manager, how do you manage? Do you have a particular approach, or style, suitable for all occasions, or do you vary it - and if so, how, and why? This pod will help you decide...
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This pod explains the 4 main reasons why do people perform poorly - and how to prevent it happening in the first place...
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How to get others to do what's helpful, and stop doing what's not, without recourse to instruction, sanctions or rewards...
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The crucial relationship between provocation and response, why language matters, and a practical demonstration of its application taken from NLP: the donkey button.
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6 reasons why questions are a really important tool; how to use questions to drill down for detail, or open up a conversation to let the issue breathe...
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What are values, and why are they important?... How do they relate to everyday behaviours?... And what happens if values clash?
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A toolkit of skills and techniques to help you listen actively, and make it clear to others that you are listening to them.
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An overview of Golman’s EI, including his 5 key elements and sub-elements: self awarness, self regulation, motivation, empathy and social relations.
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