Soft Selling
complete
on request
Soft Selling:What & Why?
Many staff are resistant to the idea of 'selling', but in fact many are happy 'soft selling' most of the time. Here's how to explain and reassure...
on request
How to Soft Sell
What's involved in soft selling; the key stages to reassuringly follow, and the necessary skills, which many staff already have, but not use... yet.
on request
Currencies
We all have currencies; ways we prefer to behave, communicate and live. This pod introduces 10 and includes a questionnaire to create a currency profile for you or your team.
on request
Likeability, Credibility & Affinity
3 foundations to establishing and maintaining powerful, positive relationship bonds with others.
on request
minutes
Dealing with Stress
You can’t always prevent stress, so this pod focuses on strategies to reframe your experience of ‘stress’ and deal positively with it if it occurs.
on request
minutes
Emotion vs Reason
Emotion beats reason, often unhelpfully… unless you manage it… We look at preventing emotional hijack and how to move yourself, and others, from emotion to reason.
