The Glass
Values & Regret
This brilliant parable emphasises how important it is to value things here and now - because they won't always be here...
Storytelling
Learning from Mistakes
Personal Development & Mentoring
Many of us might regard a mistake we've made as a significant learning opportunity...
Donkey Buttons
Reducing Stress & Taking Ownershp
A metaphor: the toy allows the donkey to collapse if it;s button underneath is pushed. Do we have donkey buttons...?
Basil in Meltdown
Stress, Choice & Personal Effectiveness
Any fan of Fawlty Towers will know how easy it was for the owner, Basil, to lose his cool. But...funny as it is, did it help...?
Annie Hall
Not Right, Not Wrong, Just Different
A brilliant and funny demonstration of the difference between experience and meaning - and how the fact can be the same, but the perception and interpretation be very different!
Deckchairs on The Titanic
Attitude, Behaviour & Priorities
Even though the Titanic was sinking, stewards straightened the deckchairs and the band played on. Why? Apparently, attitude is everything, and can easily hijack reason and rational decision making...
Searching for a Van
Vulnerability, Honesty & Being Human
One of my most embarrassing moments, professionally, and how through the empathy and support of those I let down, I learned some massive lessons…
Hearst Castle
Creativity & Customer Service Excellence
An excellent and powerful example of reversal, how changing the relationship between guides and customers generates a unique, memorable and superb customer experience.
