Interpersonal Communication Skills (IPS)
Our Interpersonal Communication Skills (IPS) training is ideal for anyone who wants to understand and develop the key micro-skills and behaviours that help build and sustain positive relationships with others.
This workshop outline is for the half day programme... for an outline of the full day and bitesize (90 minute) courses, please get in touch.
Learning Outcomes
Use a number of skills to communicate effectively with others
Use a range of questioning approaches to achieve positive outcomes
Show others that they know you are paying attention
Choose helpful words, phrases and body language
Course Content
Questioning skills
Listening skills
What you say, and howyou say it
Body language
Learning Approaches
your ideas & suggestions
self-assessment questionnaire
role play & simulation
reflection & consolidation
paired activities
learning recap quiz
good practice guide
core learning input