Interpersonal Communication Skills (IPS)

who should attend this course & why?
Our Interpersonal Communication Skills (IPS) training is ideal for anyone who wants to understand and develop the key micro-skills and behaviours that help build and sustain positive relationships with others.
This workshop outline is for the half day programme... for an outline of the full day and bitesize (90 minute) courses, please get in touch.
Interpersonal Communication Skills (IPS) workshop - course outline

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Learning Outcomes

Interpersonal Communication Skills (IPS) - learning outcome Use a number of skills to communicate effectively with others
Interpersonal Communication Skills (IPS) - learning outcome Use a range of questioning approaches to achieve positive outcomes
Interpersonal Communication Skills (IPS) - learning outcome Show others that they know you are paying attention
Interpersonal Communication Skills (IPS) - learning outcome Choose helpful words, phrases and body language

Course Content

Interpersonal Communication Skills (IPS) - training content Questioning skills
Interpersonal Communication Skills (IPS) - training content Listening skills
Interpersonal Communication Skills (IPS) - training content What you say, and howyou say it
Interpersonal Communication Skills (IPS) - training content Body language

Learning Approaches

your ideas & suggestions your ideas & suggestions
self-assessment questionnaire self-assessment questionnaire
role play & simulation role play & simulation
reflection & consolidation reflection & consolidation
paired activities paired activities
learning recap quiz learning recap quiz
good practice guide good practice guide
core learning input core learning input