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Bias
This pod explores important and common types of bias - conscious and unconscious - to help you identify and address these traits in yourself and others.
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Nudge Nudge
How to get others to do what's helpful, and stop doing what's not, without recourse to instruction, sanctions or rewards...
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Psychological Safety
People must feel safe at work, especially if we want them to speak out… We look at the role that different groups/people can play in creating this culture.
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Emotional Intelligence
An overview of Golman’s EI, including his 5 key elements and sub-elements: self awarness, self regulation, motivation, empathy and social relations.
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Giving Feedback
A 2 model feedback framework: BOOST identifies 5 factors to getting the 'what to say' right, and SBIA provides a useful structure for how to deliver it.
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Customer Drivers
What do customers really want?... How many of these 11 are you already covering, and can you close any gaps?... Because who doesn't want happy customers?!
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Perception
A looks at why different perspectives occur and the impact this has on the way we think and act… plus how to minimise any difficulties this difference may cause.
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Beliefs
A look at this powerful and often neglected concept, including self-fulfilling prophesies and the relationship between belief and truth...
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Urgent vs. Important
If you generally prioritise by urgency, then three results will follow that you may not want...
