My Learning
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Management Development
This MDP consists of 8 modules. 5 focus on key areas of accountability: performance, relationships, resources, problems and self. An additional 3 relate to the wider world of culture, change and context.
JEDI Justice, Equality, Diversity & Inclusion
For anyone who wants to see their organisation, team or themselves work effectively to achieve a positive, healthy and sustainable JEDI culture and set of behaviours.
Nudge Theory
For anyone who wants to know more about behavioral science, and the ways in which understanding and anticipating human behaviour can be used to powerfully and positively to influence behaviour.
Managing Performance:Poor Performance
This pod explains the 4 main reasons why do people perform poorly - and how to prevent it happening in the first place...
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Giving Feedback
A 2 model feedback framework: BOOST identifies 5 factors to getting the 'what to say' right, and SBIA provides a useful structure for how to deliver it.
Ownership (PR)
The crucial relationship between provocation and response, why language matters, and a practical demonstration of its application taken from NLP: the donkey button.
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Customer Drivers
What do customers really want?... How many of these 11 are you already covering, and can you close any gaps?... Because who doesn't want happy customers?!
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Nudge Nudge
How to get others to do what's helpful, and stop doing what's not, without recourse to instruction, sanctions or rewards...
Growth Mindset:Understanding It
What is growth mindset, and why is it so important? Try the creative crossword to discover how much your mind is fixed or growth...
Delegation
All you need to know about delegating effectively - including what counts as good delegation, how to do it well and it’s use as a development tool.
Effective Briefing
A key part of organisational life, that is typically done far less effectively than it should be. Here is a guide for effectively giving and receiving briefs.
Progress vs. Perfection
Are you, or do you work with, a perfectionist? If it gets in the way of getting things done, and quickly, here's a powerful technique to help...
Trust
Do you tend towards trust or control? This pod explains the trust grid, the trust-control dilemma, and explores trust as a control device.
Influence Triangle
The important relationship between impression, influence and persuasion, and how to use this simple yet powerful model to influence positively.
Boundary Setting
Where are the boundaries in your life - at home or at work? Do you actively set and maintain them? Do some exist that you've never even considered?
Emotion vs Reason
Emotion beats reason, often unhelpfully… unless you manage it… We look at preventing emotional hijack and how to move yourself, and others, from emotion to reason.
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Bias
This pod explores important and common types of bias - conscious and unconscious - to help you identify and address these traits in yourself and others.
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Psychological Safety
People must feel safe at work, especially if we want them to speak out… We look at the role that different groups/people can play in creating this culture.
Dealing with Stress
You can’t always prevent stress, so this pod focuses on strategies to reframe your experience of ‘stress’ and deal positively with it if it occurs.
Saying ‘No’
If you find saying 'no' challenging, this simple 3 step approach will help you structure your response, so you don't have to think on your feet.
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Emotional Intelligence
An overview of Golman’s EI, including his 5 key elements and sub-elements: self awarness, self regulation, motivation, empathy and social relations.
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Bias
This pod explores important and common types of bias - conscious and unconscious - to help you identify and address these traits in yourself and others.
JEDI Justice, Equality, Diversity & Inclusion
For anyone who wants to see their organisation, team or themselves work effectively to achieve a positive, healthy and sustainable JEDI culture and set of behaviours.
Managing Performance:Poor Performance
This pod explains the 4 main reasons why do people perform poorly - and how to prevent it happening in the first place...
Customer Service Strategic Grid
A comprehensive and integrated approach to high quality customer service across every aspect of product or service delivery.
Sample
Emotional Intelligence
An overview of Golman’s EI, including his 5 key elements and sub-elements: self awarness, self regulation, motivation, empathy and social relations.
Sample
Giving Feedback
A 2 model feedback framework: BOOST identifies 5 factors to getting the 'what to say' right, and SBIA provides a useful structure for how to deliver it.
Sample
Customer Drivers
What do customers really want?... How many of these 11 are you already covering, and can you close any gaps?... Because who doesn't want happy customers?!
Sample
Perception
A looks at why different perspectives occur and the impact this has on the way we think and act… plus how to minimise any difficulties this difference may cause.
Sample
Bias
This pod explores important and common types of bias - conscious and unconscious - to help you identify and address these traits in yourself and others.
Sample
Psychological Safety
People must feel safe at work, especially if we want them to speak out… We look at the role that different groups/people can play in creating this culture.
Sample
Urgent vs. Important
If you generally prioritise by urgency, then three results will follow that you may not want...
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Beliefs
A look at this powerful and often neglected concept, including self-fulfilling prophesies and the relationship between belief and truth...
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Nudge Nudge
How to get others to do what's helpful, and stop doing what's not, without recourse to instruction, sanctions or rewards...
